Shipping policy

Shipping Policy – Beauty School Academy

We aim to process and ship your order quickly so you can start enjoying your Beauty School Academy products as soon as possible. This policy explains our shipping timeframes, costs, and terms.

1. Processing Times

  • Orders are processed within 1–3 business days after payment is received.
  • During peak periods, sales, or product launches, dispatch times may be longer.
  • Pre-order items will be shipped as soon as stock becomes available; estimated dispatch dates will be noted on the product page.

2. Shipping Methods & Timeframes

  • All orders are shipped via trusted courier or postal services with tracking.
  • Delivery times vary depending on your location and chosen shipping method:
    • Standard shipping (Australia): 3–8 business days
    • Express shipping (Australia): 1–4 business days
    • International shipping: 6–20 business days (customs clearance may cause delays)

3. Wholesale Orders

  • Wholesale orders may require additional processing time due to larger volumes.
  • Shipping costs for wholesale orders are calculated based on weight, size, and destination.
  • We recommend choosing a delivery address where someone is available to receive bulk shipments.

4. Shipping Costs

  • Shipping rates are calculated at checkout based on your order weight, dimensions, and delivery address.
  • Promotional free shipping offers (when available) will be clearly advertised and apply to eligible orders only.

5. Tracking Your Order

  • Once your order has shipped, you will receive a tracking link via email.
  • Please allow up to 24 hours for tracking details to update.

6. Delays & Liability

  • Beauty School Academy is not responsible for delays caused by courier services, customs clearance, or factors outside our control.
  • We are not liable for lost or stolen parcels after a confirmed delivery scan. If you have concerns about a missing package, contact the courier directly or email us at bsa@beautyschoolacademy.com.au for assistance.

7. Damaged or Incorrect Items

If your order arrives damaged or incorrect, notify us within 3 business days of delivery with photos, so we can resolve the issue promptly.

8. Third-Party Sellers & Direct Shipping

Some products purchased through Beauty School Academy may be sold and shipped directly by third-party sellers or brands.

  • These items may have different processing and delivery times, which will be noted on the product page.
  • Orders containing items from multiple sellers may arrive in separate parcels.
  • Shipping rates and methods for third-party items may vary and will be calculated at checkout.
  • Beauty School Academy is not responsible for delays, lost parcels, or fulfilment errors caused by third-party sellers. For delivery issues with these items, please contact the seller directly using the details provided in your order confirmation.